Shipping Policy

Order Processing: Orders are typically processed within 1-3 business days. Processing time does not include weekends or holidays.

We currently ship to United Arab Emirates. We do not ship international.

Order Confirmation: You will receive an email confirmation once your order has been shipped by email.

3. Shipping Methods & Delivery Times

4. Shipping Costs

Shipping Options: We offer various shipping methods. Shipping costs and delivery times vary based on the shipping method selected and your location.

Domestic Shipping: Free standard shipping on orders over 250AED. For orders under 250AED, a flat rate of 20AED.

Estimated Delivery Times: Delivery times are estimates and can vary. Generally, standard shipping takes 5-7 business days for domestic orders. Expedited shipping options are available at checkout.

6. Delivery Issues

5. Order Tracking

Missing or Delayed Packages: If your package is delayed or you have not received it within the estimated delivery time, please contact us for assistance.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

Incorrect Address: It is your responsibility to provide the correct shipping address. We are not liable for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment at your expense.

7. Returns and Exchanges

8. Shipping Restrictions

Please refer to our Refund Policy for information on how to handle returns or exchanges.

Due to certain regulations or restrictions, we may be unable to ship to certain locations. If your order cannot be shipped, we will notify you and provide a full refund.

9. Customer Support

If you have any questions or concerns about our shipping policy or your order, please contact our customer support team.